Privacy Policy

Hemel Plumbing and Heating (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of our customers, website users, and service enquirers. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Hemel Plumbing and Heating

49 St Paul’s Road

Hemel Hempstead, Hertfordshire, HP2 5DD

Website: https://hemelplumbingheating.co.uk/
Email: info@hemelplumbingheating.co.uk
Phone: 07508999930

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Details: Name, address, phone number, email address

Job Details: Description of requested work, property access notes, and service preferences

Payment Information: Limited payment details for processing transactions (note: we do not store full card data)

Technical Data: IP address, browser type, time zone settings, and website interaction history

Communication Records: Emails, call logs, and messages exchanged with us

3. How We Collect Your Data

We collect personal data through the following means:

Direct enquiries via phone, email, or web form
When you book or schedule services
When you browse or interact with our website
When you leave feedback or lodge a complaint
From publicly available sources where appropriate

4. Why We Collect Your Data

We use your personal data for the following purposes:

To respond to enquiries and provide requested services
To manage appointments and communicate with customers
To issue estimates, invoices, and process payments
To meet legal obligations (e.g., warranty documentation, tax records)
To improve our services, website, and customer experience
To protect against fraud or misuse of our services

5. Lawful Basis for Processing

We process your data under one or more of the following legal bases:

Contractual necessity: To provide you with the services you have requested
Consent: When you opt-in to receive marketing communications
Legal obligation: To comply with applicable laws and regulations
Legitimate interests: For the purpose of running and growing our business while balancing your rights

6. Sharing Your Data

We do not sell or rent your personal data. However, we may share your information with trusted third parties where necessary, including:

Payment processing providers
Our engineers and subcontractors (for job fulfilment only)
Legal or regulatory authorities if required by law
IT service providers or website analytics tools (for security and performance monitoring)

All third parties are contractually bound to protect your data and comply with relevant data protection laws.

7. Data Storage and Retention

We store your data securely on password-protected systems. We retain your information only as long as necessary to fulfil the purpose for which it was collected, including:

Customer records: up to 6 years (for warranty and tax purposes)
Website contact form submissions: up to 12 months
Marketing preferences: until you opt out or withdraw consent
When no longer needed, your data will be securely deleted or anonymised.

8. Your Data Protection Rights

You have the following rights under UK GDPR:

Right to access – You can request a copy of the personal data we hold about you.

Right to rectification – You can ask us to correct any inaccurate or incomplete data.

Right to erasure – You can request deletion of your data, subject to certain conditions.

Right to restrict processing – You can ask us to pause the use of your data.

Right to data portability – You can request your data in a machine-readable format.

Right to object – You can object to how we use your data for marketing or other purposes.

To exercise any of these rights, please contact us using the details in Section 1.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and understand website usage. Cookies are small data files stored on your device. We use them to:

Enable website functionality
Analyse site traffic using tools like Google Analytics
Remember user preferences

You can manage or disable cookies through your browser settings. For more information, please see our separate Cookie Policy.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy policies or content. You should review their policies before providing any personal data.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. However, no internet transmission is 100% secure. You share data with us at your own risk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect upon publication. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: