Cookie Policy

This Cookie Policy sets out how Hemel Plumbing and Heating (“we”, “us”, or “our”) uses cookies and related technologies when you visit or interact with our website (https://hemelplumbingheating.co.uk/By continuing to browse our site, use our features, or submit information via our forms, you consent to our use of cookies in line with this policy.

1. What Are Cookies?

Cookies are small text files that are downloaded to your device—such as a computer, smartphone, or tablet—when you access a website. These files contain data that is returned to the website on subsequent visits, allowing the website to recognise your device and remember your actions or preferences over time.

Cookies serve various functions:

  • Session cookies, which are temporary and are erased once you close your browser
  • Persistent cookies, which remain stored on your device until they are manually deleted or expire automatically
  • First-party cookies, set directly by our website
  • Third-party cookies, placed by services or tools embedded on our site

They do not harm your device and are widely used to enhance digital experiences.

2. How We Use Cookies

Our website uses cookies to perform several important roles that enable a smooth, tailored, and secure browsing experience. These include:

  • Essential cookies: These are strictly necessary for the website to function. Without them, certain features—like navigating between pages, submitting forms, or securing user sessions—may not work correctly.
  • Performance cookies: These collect anonymised data on how users interact with our website, such as which pages are visited most often or if users experience error messages. This helps us optimise performance and structure content more effectively.
  • Functionality cookies: These remember user preferences such as previously entered form details, language settings, or display choices, helping to personalise and streamline future visits.
  • Analytics cookies: Tools such as Google Analytics help us understand website usage patterns. Data collected may include page visits, time spent on the site, geographic location (based on IP), and click behaviour. This insight enables us to continually improve the website’s content and layout.

We do not use cookies for advertising or tracking individual users across different websites. Your sensitive personal information is not stored in any of the cookies we use.

3. Third-Party Cookies

Some of the cookies we use are placed by third-party tools or plug-ins embedded in our website. These may include:

  • Google Analytics – to monitor site usage statistics and create performance reports
  • YouTube or Vimeo – for embedded video content, which may track user behaviour if played
  • Google Maps – to display interactive location maps

These external services may also place cookies on your device to track usage or user preferences. We have no control over these cookies and recommend you review the privacy and cookie policies of each third-party provider to understand their data practices.

Please note that disabling third-party cookies may limit your ability to view embedded content or use certain external features on our site.

4. Managing and Controlling Cookies

You have full control over how cookies are used on your device. Most web browsers allow you to:

  • View all cookies stored by websites
  • Delete specific or all stored cookies
  • Block all or only third-party cookies
  • Receive alerts before cookies are set

To change your cookie preferences, you can adjust your browser settings accordingly. Please be aware that restricting certain cookies may impair functionality, limit access to some features, or degrade your overall user experience.

Instructions on managing cookies can typically be found in the Help or Settings section of your browser. For more detailed information about cookie management, you can also visit:

www.allaboutcookies.org
www.youronlinechoices.com

If you have previously consented to our cookie, use and wish to withdraw your consent, you must delete stored cookies and modify your browser settings to reject future cookies.

5. Updates to This Policy

This Cookie Policy may be updated from time to time to reflect changes in law, technology, or our website functionality. Any revisions will be posted on this page, and we encourage users to review the policy regularly to stay informed about how we use cookies.

When significant changes are made to this policy, we may notify you through a banner or pop-up notice on the website.

6. Contact Information

If you have any questions, comments, or concerns regarding this Cookie Policy or our data practices, please feel free to contact us:

Hemel Plumbing and Heating

49 St Paul’s road Hemel Hempstead, Hertfordshire Hp25dd United Kingdom